Refund policy
Edgewood Narrows sells digital products through edgewoodnarrows.store
Digital downloads
Because of the nature of digital goods, all sales of digital downloads are generally final and non-refundable once access has been provided (for example, once a download link, file, or ZIP has been delivered to your account or email, or once you have successfully downloaded the file).
By completing your purchase, you acknowledge that you are buying a digital product delivered electronically.
Exceptions
If you experience any of the issues below, please contact us so we can review what happened:
- You were charged more than once for the same order.
- You paid but didn’t receive access to the download because of a technical issue.
- The file is corrupt or unusable, and we can’t provide a working replacement within a reasonable time.
Where appropriate, we may provide a refund, replacement file, or store credit. Nothing in this policy limits any rights or remedies you have under applicable consumer-protection laws. If the law requires a specific remedy, we’ll provide it.
Except where required by applicable law, we generally don’t offer refunds for buyer’s remorse, accidental purchases, selecting the wrong product, or already owning similar content. We also generally don’t offer refunds for device or software incompatibility when the product works as described and its requirements were clearly stated before purchase.
How to request help
Contact us as soon as possible with your order number, the email used at checkout, and a short description of the issue:
Email: edgewoodnarrows@gmail.com
We will review your request and reply as soon as reasonably possible. Approved refunds are issued to the original payment method; processing time depends on your bank or card issuer.
Chargebacks
Please contact us if you’d like help resolving an issue. You can also contact your payment provider.